Cancellation and No-Show Policy
Every appointment at Vita Aesthetics is time set aside just for you, with a licensed provider and a treatment room prepared before you arrive. This policy keeps that time protected for you and fair for every client on our schedule.
Reserving your appointment with a card hold
In the week before your appointment, we will text you a secure Stripe link to place a card hold. The hold is a temporary $45 authorization on your card. It is not a charge, and no money leaves your account when you place it.
Your bank may show the hold as pending. After your visit, we release it, and your treatment is paid separately at checkout as usual. Depending on your bank, a released hold can take a few business days to disappear from your statement.
If the hold is not in place 48 hours before your appointment, our team will reach out, and we may release your time to another client.
Cancelling or rescheduling
Life happens, and we are glad to help you find a better time. Please give us at least 24 hours’ notice.
- 24 hours or more before your appointment: no fee. Your hold is released.
- Less than 24 hours before your appointment: the $45 hold may be collected as a late cancellation fee.
Missed appointments
If you do not arrive for your appointment and have not contacted us, the $45 hold may be collected as a no-show fee.
Arriving late
Please plan to arrive 10 minutes early. If you arrive more than 10 minutes late, we will do our best to treat you, though we may need to shorten your service or reschedule so the next client is not delayed. A late arrival that must be rescheduled is treated as a late cancellation.
Emergencies
We understand that true emergencies and illness happen. Please call us as soon as you can, and our team will review your situation personally.
How to reach us
- Call or text: (562) 600-5071
- Manage your appointment online: my.vitaaw.com
By placing a card hold, you agree to this policy. Thank you for helping us keep the schedule running smoothly for you and every client we care for.
